Break Fix IT Technician

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>Break Fix IT Technician Job Posting</p><p><br><br></p><p>The Role <br />Venture is currently seeking a Break Fix IT Technician to join our growing team. In this role, you will be the go-to expert for diagnosing and resolving hardware issues across Windows, Apple, and Multifunction Printers, both onsite and remotely. Youll play a key part in ensuring seamless IT service delivery by performing hardware <span >replacements/repairs,</span> managing vendor communications, and maintaining device certifications. You will also be responsible for managing our front desk and logistics. This opportunity is ideal for someone with hands-on experience in hardware troubleshooting who is eager to deepen their technical skills and grow within a dynamic IT services environment.</p><p>Roles & Responsibilities</p><ul><li>Diagnosing and resolving tickets within client service level agreement time frame</li><li>Diagnosing and replacing major hardware components for standard Windows and Apple devices</li><li>Processing repairs for mobile devices such as screen and battery replacements.</li><li>Maintaining all required Apple & Lenovo certifications and training programs</li><li>Configuring and customizing Windows and Mac setups for clients</li><li>Performing the above functions onsite at client sites and in-lab at Ventures office</li><li>Managing communication between vendors and other third-parties as required</li><li>Documenting ticket progress and resolution notes for client billing or review</li><li>Acting as the liaison between the account and technical team to clients when required</li><li>Meeting client service level agreement targets while maintaining a high level of client service</li><li>Supporting technician and account teams to ensure client satisfaction</li><li>Working with management to identify opportunities to improve our hardware repair team</li><li>Ship and receive hardware peripherals daily, including returns.</li><li>Assist with inventory management and ensure sufficient supplies are available.</li><li>When necessary, provide level 1 desktop support on Windows, MacOS, and iOS devices</li><li>Assist in maintaining Ventures technical support knowledge base</li><li>Onboarding and offboarding client user accounts through Active Directory or Entra ID (Azure AD)</li><li>Support Level 2 and Level 3 resources in projects and initiatives</li><li>Participate in an after-hours standby rotation</li><li>Performing other tasks, based on management requirements</li></ul><p></p><p>Qualifications & Skills</p><ul><li>3+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices</li><li>Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365</li><li>Support knowledge of printer hardware and printer related software such as printer drivers</li><li>Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting</li><li>Strong client service skills communication and problem solving</li><li>Ability to work with non-technical users - simplifying complex information</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>Ability to lift heavy objects up to 50 lbs.</li><li>Must be willing to travel within GTA; must have own vehicle and valid drivers license</li><li>Willingness to work overtime when required</li><li>Must be able to handle tight deadlines in a fast-paced environment</li><li>This is a full-time permanent position, working in office, Monday to Friday 9:00AM - 5:30PM.</li></ul><p></p><p>Nice to Have</p><ul><li>Knowledge and experience performing PCB repairs is considered an asset</li><li>Experience working in a MSP environment.</li><li>1+ years of experience with ConnectWise or a similar CRM ticket system</li><li>1+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software</li><li>CompTIA Server+, Network+, or other relevant industry certifications</li></ul><p></p><p>Required Certifications (or obtain within 6 months of being hired)</p><ul><li>AppleCare Hardware Certifications<ul><li>Product-specific certifications for all devices we handle, obtaining and updating specific model certifications as needed.</li></ul></li><li>Lenovo Certified Hardware Technician</li><li>Lenovo Warranty Service Provider Certification</li><li>Lenovo Data Center Technical Certification</li></ul></p></p>