Resource Centre Administrator/Facilitator | Full-time, Permanent | Squamish

Job Description

<h3>Job Description</h3><p>Job Description<p><b>POSITION TITLE:</b><b>   </b>Resource Center <span >Advisor/Facilitator</span><br /><b>PROGRAM:</b><b>              </b>WorkBC<b> </b><br /><b>REPORTS TO:</b><b>         </b>Site<b> </b>Manager <br /><b>Location</b>:                  Squamish |Whistler  <br /><b>Status:</b>                     Full – Time (37.5 hours per week)  <br /><b>Wage Rage:</b>               25-$27/hr<br><br>Reporting to the Program Manager, the Resource Centre <span >Advisor/Facilitator</span> is responsible for supporting the job search activities of clients who utilize the Resource Centre as well as facilitating workshops on a range of topics related to employment readiness. <br><br>The Resource Centre Advisor supports client activities in the Resource Centre by providing clients with guidance in using computers to register for employment services and job searching; by posting job leads, printing resumes and cover letters. The incumbent supports the team and program operations by performing frontline services; processing client, staff and government records/reports; purchasing supplies; and drafting/printing promotional material such as brochures, bi-weekly jobs lists and newsletters etc. <br />  ​​<br /><b>RESPONSIBILTIES: </b><ul><li>Provides general reception and customer support: Involves opening/closing the resource room</li><li>Assists clients in the use of computers, <span >photocopier/printer</span></li><li>Register clients into the resource centre with valid ID </li><li>Assist clients to access and use online government databases related to their employment situation, more specifically registering for a BCeID and Online Employment Services</li><li>Administers one-on-one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills, and directing client to the appropriate hand-out material available in the resource room;</li><li>Maintains a current job board for clients on a daily basis; orders and maintains current resource material to assist clients with job search and identifying community supports; </li><li>Updates and maintains office and client inventory; purchase office and client supplies as needed. Ensure the </li><li>Resource Centre is well stocked with current job-search related resources </li><li>Provides support to clients with computer use, resumes, and job search techniques as required; </li><li>Oversees client computer use in the resource room;</li><li>Assists clients with the job search process and making referrals to supportive services; </li><li>Provides clerical assistance and staff support: Includes data entry, tracking funding applications, word processing, photocopying, faxing; running reports and maintaining resource materials; </li><li>Conducts Working collaboratively with Job Developers to ensure Employment verification can be obtained for all clients and Employers recruitment needs can be met. </li><li>Working collaboratively with WorkBC sites and colleagues to ensure any clients who loose employment can be booked back into the site quickly and efficiently. </li><li>Facilitates one to one and group workshops on a variety of topics related to employment readiness. </li><li>Other duties as identified by the Site Manager.</li></ul><br /><b> </b>PERSONAL CHARACTERISTICS <ul><li>Creative and passionate in working with clients to enhance labour market attachment </li><li>Commitment to providing quality service and meeting or exceeding program deliverables </li><li>Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends </li><li>Displays a reflective, learning and problem solving approach to work      </li><li>Ability to multitask, prioritize and remain calm under pressure. </li></ul><b> </b><b>SPECIFIC SKILLS  </b><ul><li>Team based, with strong communication skills, and the ability to work independently</li><li>Strong client service skills; able to establish and maintain productive working relationships with clients using a strengths-based approach  </li><li>Strong resume writing skills and research skills </li><li>Ability to type at 60 w.p.m </li><li>Exceptional administrative skills including: organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination </li></ul> MINIMUM EXPERIENCE AND QUALIFICATIONS <ul><li>Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.  </li><li>Certified Career Development Practitioner (CCDP) designation an asset        </li><li>Minimum of 2 years of experience in providing client service and resolving issues both in-person and in a virtual service delivery environment,  </li><li>Demonstrated experience working with individuals with complex barriers and a broad range of cultural backgrounds.  </li><li>Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training  </li><li>Excellent interpersonal and coaching skills </li></ul>  <b>ADDITIONAL REQUIREMENTS  </b><ul><li>Excellent knowledge of general employment counselling principles, adult learning principles, job search strategies, and labour market information;  </li><li>Dynamic interpersonal skills and a desire to assist others in finding the help they need </li><li>Proficiency in the use of Microsoft Office applications, data base systems and web browsing  </li><li>Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search </li></ul>​<b> </b> We thank all those who are interested however, only those selected for interview will be contacted.  <p>Powered by JazzHR</p><p>V68JG1Bgvg</p></p></p>