Product Advisor | Upper Canada Mall

Job Description

<h3>Job Description</h3><p>Job Description<p><p><b>Who we are</b><br><br>At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That&#39;s why for 25 years we&#39;ve been students of this glorious Earth<b> </b>— formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.<br><br>Like nature, we&#39;re growing. With 13 stores open in Western Canada, we&#39;re expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. <br><br>Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.<br><br>Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.<br><br>Are you a natural fit for the new world of Rocky?<br><br><b>The position</b></p><p><strong>The Product Advisor</strong> is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.<br><br><strong>This is a permanent part-time position requiring a minimum availability of 15 hours per week. </strong></p><p><b>What you&#39;ll be doing</b></p><ul><li>Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations</li><li>Encourage, support, and share knowledge with team members to cultivate team spirit</li><li>Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience</li><li>Share customer feedback and observations with the Store Leader to foster continuous improvement</li><li>Address customer concerns and complaints readily and with intent</li><li>Strive to drive revenue and performance metrics including revenue, ATV, and conversion</li><li>Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation</li><li>Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience</li></ul><p><strong>Does this sound like you?</strong></p><ul><li>You have proven success in offering extreme customer service in a retail setting</li><li>You are a team player and a kind person</li><li>You have a love for natural products and a desire to share your passion with your team and your customers</li><li>You have an ability and passion to have fun, laugh and promote kindness</li><li>You have a fearlessness to &#39;give it a go&#39;</li><li><strong>You have a flexible schedule and are available to work evenings, weekends, and holidays. this position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)</strong></li></ul><p><strong>What&#39;s in it for you?</strong></p><ul><li>This position pays between $18.50 - $21.00 per hour, depending on experience, with the opportunity to earn a monthly retail bonus </li><li>Significant product discounts and quarterly allowances</li><li>Share in Rocky&#39;s success - <em>The Great Game</em> profit sharing program</li><li>Access to a dedicated Rocky coach to help you optimize your potential </li><li>The opportunity to participate in <em>Culture Club</em> organized activities </li></ul><p><strong>Application</strong></p><ul><li><b>We are accepting applications for the Product Advisor position until suitable candidates are found.  </b></li><li>Eligibility: candidates must be legally authorized to work in Canada. </li></ul><p>Powered by JazzHR</p><p>dHbHVbgRbj</p></p></p>