Daily Sortation and Dispatch Supervisor

Job Description

<p>Operations Optimization Manager</p><p>The primary purpose of this role is to oversee daily sortation and dispatch operations, ensuring accuracy and timely delivery of shipments.</p><p>This involves managing staff, resolving service issues, and supporting continuous improvement and compliance across logistics functions.</p><ul><li>Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.</li><li>Lead and manage sortation associates and delivery drivers to maintain high performance standards.</li><li>Conduct daily safety inspections and enforce compliance with safety protocols.</li><li>Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.</li><li>Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.</li><li>Track delivery progress, proactively address service issues, and resolve customer complaints.</li><li>Manage return shipments, cancellations, and resolve delivery discrepancies effectively.</li><li>Ensure strict adherence to company policies and regulatory compliance standards.</li><li>Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.</li><li>Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.</li></ul><p>Key Qualifications:</p><p>Required skills include a Bachelor's degree in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.</p><p>Strong leadership, organizational, and problem-solving skills are essential for success in this role.</p><p>Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively are also required.</p><p>Working Conditions:</p><ul><li>Warehouse or distribution center environment.</li><li>Standing, walking, and lifting up to 50 lbs.</li><li>Shift work includes early mornings, evenings, and weekends.</li><li>Follow safety protocols and use PPE.</li><li>Strong attention to detail.</li></ul>