Assistant Store Manager

Job Description

<p>Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!</p><p>We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.</p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership & Team Development:</strong></p><ul><li>Partner with the Store Manager to lead a motivated, engaged, and high-performing team.</li><li>Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.</li><li>Drive training and development, empowering your team to excel and grow.</li><li>Communicate clearly and transparently, ensuring alignment and trust across the team.</li><li>Keep the team well-informed with product knowledge to deliver outstanding customer service.</li><li><strong>Operational Excellence:</strong></li><li>Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.</li><li>Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.</li><li>Priorities health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.</li><li>Play an active role in recruiting and retaining top talent to build a strong and motivated team.</li><li>Support in meeting and exceeding sales targets, driving profitability through effective strategies.</li><li>Monitor key performance indicators (KPIs) to track and sustain store success.</li><li>Oversee stock levels, ensuring smooth replenishment and accurate delivery management.</li><li>Implement proactive loss prevention strategies to protect the store’s profitability.</li></ul><p><strong>Customer Experience:</strong></p><ul><li>Lead by example in delivering exceptional customer service at every opportunity.</li><li>Address customer feedback promptly, ensuring satisfaction and brand loyalty.</li><li>Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.</li><li>Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.</li></ul><p><strong>We would like to meet someone who is:</strong></p><ul><li>Passionate about creating outstanding customer experiences.</li><li>An inspiring leader with a proven track record in retail management.</li><li>A clear and confident communicator, able to engage with colleagues and customers alike.</li><li>Results-driven, with a sharp focus on achieving goals and meeting targets.</li><li>Approachable, supportive, and trustworthy—a natural team player.</li><li>Energetic and proactive, with a determination to see tasks through to completion.</li><li>Skilled in problem-solving and decision-making, ensuring solutions align with company policies.</li></ul><p><strong>What's in it for you:</strong></p><ul><li>Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary</li><li>50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance</li><li>A stable, successful and supported environment</li><li>Length of service awards</li></ul><p><strong>You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!</strong></p>
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