AMLOSE232 - Lead Operations Support Engineer

Job Description

<h3>AMLOSE232 - Lead Operations Support Engineer</h3><p>2 days ago Be among the first 25 applicants</p><p><strong>Job Title –</strong> <strong>AMLOSE232 - Lead Operations Support Engineer</strong></p><p><strong>Client – </strong>S&P Global</p><p><strong>Office location:</strong> Canada (Need someone from East coast), Onsite</p><p><strong>Type:</strong> Full-time with Altimetrik</p><h3>Description</h3><p>Candidates need to be strong in Java + AWS. Please note: don’t consider network engineer profiles.</p><p>Need debugging skills looking at thread dumps, memory leaks, DB slowness, etc.</p><h3>Experience</h3><p><strong>Required Skills & Qualifications:</strong></p><ul><li>L1 & L2 Support: Minimum of 8+ years of experience in a support role (Incident Management, Problem Management, Service Request Management, troubleshooting complex issues in cloud environments).</li><li>Solid hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring Boot microservices, and cloud monitoring tools.</li><li>Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.</li></ul><h3>Technical Expertise</h3><ul><li>Deep understanding of cloud-native application support in AWS.</li><li>Expertise in application monitoring tools (AWS CloudWatch, Splunk, Datadog).</li><li>Strong troubleshooting and RCA skills, especially in production environments.</li><li>Familiarity with troubleshooting methodologies and tools for cloud infrastructure.</li><li>Proficiency in scripting or automation (Python, Bash, YAML, Terraform) is a plus.</li><li>Understanding of Java: Ability to troubleshoot and diagnose Java-based applications in cloud environments.</li><li>Problem-Solving & Troubleshooting: Ability to diagnose and resolve complex technical issues.</li></ul><h3>Soft Skills</h3><ul><li>Strong leadership and mentoring capabilities.</li><li>Excellent communication skills for technical and non-technical stakeholders.</li><li>Attention to detail and proactive problem-solving.</li><li>Ownership and accountability for system stability and reliability.</li></ul><h3>Shift Requirement</h3><ul><li>Flexibility to work in rotating shifts for 24/7 support, including nights, weekends, and holidays.</li></ul><h3>Eligibility and Application Steps</h3><p>If interested, send the following documents to hrsmss@smsoftconsulting.com:</p><ul><li>Updated Resume (Mandatory)</li><li>Skills Matrix and References (Mandatory)</li><li>Expected hourly rate (Mandatory)</li><li>Visa Status (Mandatory)</li><li>LinkedIn ID (Mandatory)</li></ul><p>Only apply if you meet the qualifications. Feel free to share this opportunity.</p><p>For questions, call or text (647) 408-1348.</p><h3>Additional Details</h3><ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Information Technology</li><li>Industries: IT Services and IT Consulting</li></ul>
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